You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges and must have a Return Merchandise Authorization number (RMA #). Buyers remorse/unwanted product returns will be subject to a 15% restocking fee.
You will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). All reimbursements are applied to the original form of payment (credit card, Paypal, etc).
Shipping Time -- Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Some items may ship in 2-4 business days depending on the product. Most large items may take an extra day or two.
If there is concealed damage, retain the carton and please contact us.
We are committed to delivering your order accurately and in good condition.
Please also note that the shipping rates for many items we sell are weight-based. If you feel a shipping charge is not accurate, please contact us and we can investigate. Occasionally, shipping weights may be inaccurate which can be corrected.